Côtes de Provence du Château de Berne - Frequently asked questions
Browse the Château de Berne wine site and add the products you wish to buy to your basket using the "Buy" button. Finalise your order in your basket by clicking on "Proceed to payment". Once you have entered your shipping details and your payment details, your order will be confirmed by e-mail.
To buy wine, you must be 18 or over.
Promotion codes must be entered in the space reserved for this purpose when finalizing the purchase at the time of payment.
Yes, product prices include VAT.
Once the order is finalized, a confirmation email will be sent to you to be sure that your order has been taken into account.
Once the order is finalized, a confirmation email will be sent to you to be sure that your order has been taken into account.
You can find the site's terms and conditions of sale here.
By ordering our Provence wines online you have the option of having them delivered directly to your home or to your nearest relay point. Ordering your Côtes de Provence here, direct from the producer, also means supporting our estates, while benefiting from the best prices. Many loyalty benefits will also be offered to you after several orders placed on our site.
In addition, on our online store, all our ranges of wines are available.
The Customer has, in accordance with the law, a withdrawal period of 14 days from receipt of the products to exercise his right of withdrawal from the Seller and cancel his order, without having to provide reasons or pay a penalty, for exchange or refund. The right of withdrawal can be exercised by postal mail addressed to the address of SARL MDCV or by email to the address “ecommerce@mdcvfr.com” mentioning the order concerned.
If the right of withdrawal is exercised within the aforementioned period, the price of the Products ordered as well as the initial shipping costs are refunded. Only return costs are the responsibility of the Customer. The reimbursement of the amounts actually paid by the Customer will be made no later than 14 days from receipt by the Seller of notification of the Customer's withdrawal.
The price is payable in cash, in full on the day the order is placed by the Customer, according to the terms specified in the “Orders” article of the General Conditions of Sale, by secure payment method.
All online payments by bank or credit card are made via the SSL/TLS security protocol which allows the encryption of your banking details during their transmission to secure banking servers. This implies that no banking information concerning you passes through our site.
In France, delivery costs are between €11 and €20 depending on the weight of the order. Delivery is free from 150€ of purchase in mainland France
We use a road transport method for your orders placed online. We offer several delivery services depending on the type of your order (Mondial Relay, Chronopost, Colissimo, etc.).
On average, an order placed on our site takes between 5 and 8 working days to arrive at its destination.
We offer the Chronopost Express service at a rate of €20 for express shipments.
In the event of a delivery delay, do not hesitate to contact our customer service on 04 94 60 49 78 from Monday to Friday from 10:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 4:00 p.m. so that we can provide you with more information about delivery times. .
Delivery costs are not included in the price of the product, they are calculated when finalizing the order according to your delivery address and the weight of your order.
We ship to all of the following countries: France, Monaco, Switzerland, Netherlands, Belgium, Germany, Luxembourg, Spain, Austria, Czech Republic, Hungary, Italy, Poland, Portugal.
To properly store a wine , the ideal is to put it in a cool, dry place that does not undergo significant temperature changes. The bottle must be lying down so that the wine is always in contact with the cork. If you have a cellar, that's perfect. In an apartment, the ideal is to store it in a tasting cellar.
We have a complete range of organic wines certified in the AOP Côtes de Provence appellation . We invite you to discover it on our site in the dedicated tab “Our organic wines”.
Côtes de Provence is a wine with controlled designation of origin produced on a large part of the Provence vineyards, mainly in the Var department, in part of Bouches-du-Rhône and even in the small town of Villars-sur -Var des Alpes-Maritimes. Wines produced under the Côtes de Provence appellation are subject to precise specifications from vine cultivation to bottling.
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