Côtes de Provence du Château de Berne - Frequently asked questions

In France, the delivery costs amount to 15€. Delivery is offered from 150€ of purchase in metropolitan France.

In the European Union, the delivery charges amount to 30€. Delivery is offered from 300€ of purchase in the European Union.

Delivery costs are not included in the price of the product, they are calculated when finalizing the order according to your delivery address and the weight of your order.

On average, an order placed on our site takes between 5 and 7 working days to arrive at its destination.

We use a conventional road transport mode for your orders placed online.

Wine packages are not transported in refrigerated trucks, however, carriers are accustomed to transporting wine packages and never leave packages in trucks or warehouses where the temperature is too high.

In case of delivery delay, do not hesitate to use our virtual assistance which is located at the bottom right of your screen.

Click on the button "Carrier/ Delivery problems" then select "my request concerns my delivery/my order" then "where is my order".

You can follow the progress of your

We ship to all of the following countries: France, Monaco, Netherlands, Belgium, Germany, Luxembourg, Spain, Austria, Czech Republic, Hungary, Italy, Poland, Portugal, Greece, Romania, Malta, Finland, Croatia, Bulgaria, Slovakia, Slovenia, Estonia, Lithuania.

To order our wines in the United Kingdom, we invite you to go through our English website: The Wine Caverns

Unfortunately, we no longer ship to Sweden due to difficulties with the strict laws and import duties on alcoholic beverages in that country.

We do not deliver to the Overseas Departments and Regions, however, the French metropolitan islands (Corsica, Ré, Oléron, Porquerolles etc.) are well served, but note that delivery times may potentially be longer than those announced for mainland France.

No at the moment, we do not offer this service.

Browse the Château de Berne wine site and add the products you wish to buy to your basket using the "Buy" button. Finalise your order in your basket by clicking on "Proceed to payment". Once you have entered your shipping details and your payment details, your order will be confirmed by e-mail.

To buy wine, you must be 18 or over.

By ordering our Provence wines online you have the option of having them delivered directly to your home or to your nearest relay point. Ordering your Côtes de Provence here, direct from the producer, also means supporting our estates, while benefiting from the best prices. Many loyalty benefits will also be offered to you after several orders placed on our site.

In addition, on our online store, all our ranges of wines are available.

Promotion codes must be entered in the space reserved for this purpose when finalizing the purchase at the time of payment.

Yes, product prices include VAT.

Once the order is finalized, a confirmation email will be sent to you to be sure that your order has been taken into account.

You can find the site's terms and conditions of sale here.

The Customer has, in accordance with the law, a withdrawal period of 14 days from receipt of the products to exercise his right of withdrawal from the Seller and cancel his order, without having to provide reasons or pay a penalty, for exchange or refund. The right of withdrawal can be exercised by postal mail addressed to the address of SARL MDCV or by email to the address “contact@mdcvfr.com” mentioning the order concerned.

If the right of withdrawal is exercised within the aforementioned period, the price of the Products ordered as well as the initial shipping costs are refunded. Only return costs are the responsibility of the Customer. The reimbursement of the amounts actually paid by the Customer will be made no later than 14 days from receipt by the Seller of notification of the Customer's withdrawal.

The price is payable in cash, in full on the day the order is placed by the Customer, according to the terms specified in the “Orders” article of the General Conditions of Sale, by secure payment method.

All online payments by bank or credit card are made via the SSL/TLS security protocol which allows the encryption of your banking details during their transmission to secure banking servers. This implies that no banking information concerning you passes through our site.

You will find the tracking link for your order in the order confirmation email as well as in the shipment tracking email containing the link and tracking number.

You can also find your tracking link by logging into your account on the website and then in your order history.

Alternatively, you can also use virtual assistance . Click on the " Carrier/Delivery Issues " button, then select " My request concerns my delivery/order, " then " Where is my order ."

You can track the progress of your order by clicking on " I want to know where my order is ." The tracking link for your order will be displayed.

You will find your invoice in the order confirmation email and in your account in the "order history" section. You can also view it immediately after your purchase on the order thank you page by clicking on "Invoice" at the bottom of the page.

Click on "Invoice", you will be able to view and download it.

If your order was refunded, you will find the credit note at the top of your invoice, in the drop-down menu (documents), select "credit note".

To properly store a wine, the ideal is to put it in a cool, dry place that does not undergo significant temperature changes. The bottle must be lying down so that the wine is always in contact with the cork. If you have a cellar, that's perfect. In an apartment, the ideal is to store it in a tasting cellar.

Wine flavor loss and shelf life are not exact sciences, we recommend storing it in a dry, cool place away from light, ideally in a wine cellar at 12°C.

The shelf life depends on whether the wine is Rosé, Red or White; organic wines are also generally less suitable for storage.

The size of the container it is bottled in is also a factor, the larger the container the greater the longevity.

Rosé wines:

We recommend consuming rosé wines within 3 years of the vintage date.

After this, the wine will potentially still be drinkable, however it will begin to lose flavor over time.

White wines:

For white wines, the question is more thorny. We generally recommend drinking them young, just like rosés.

However, some white wines for laying down can develop positively over 5 to 10 years, such as our “Grande Cuvée Blanc” cuvée, which is a white wine for laying down that can be consumed optimally up to 6 to 8 years after the vintage year.

Red wines:

Red wines are wines for laying down and are generally drinkable as long as the cork is not damaged.

However, in the southern regions, particularly Provence, even red wines are not known for being kept for very long periods; they are rarely drinkable without loss of flavor beyond 10 years.

We have a complete range of organic wines certified in the AOP Côtes de Provence appellation. We invite you to discover it on our site in the dedicated tab “Our organic wines”.

Côtes de Provence is a wine with controlled designation of origin produced on a large part of the Provence vineyards, mainly in the Var department, in part of Bouches-du-Rhône and even in the small town of Villars-sur -Var des Alpes-Maritimes. Wines produced under the Côtes de Provence appellation are subject to precise specifications from vine cultivation to bottling.

You have more questions ? We are here to answer them !

We recommend that you visit /www.economie.gouv.fr/particuliers/mes-droits-conso/alimentation/aop-aoc-igp-ab-ce-quil-faut-savoir-sur-les-labels-de to learn everything about French quality and origin acronyms and labels.

We announce an average alcohol content of 12.5°.

However, the alcohol content can vary between 12° and 13° and this alcohol content cannot be calculated before bottling.

So from one bottle to another you can actually find for the same vintage, bottles of 12°, 12.5° and 13°, announced at the median degree, i.e. 12.5°.

Non-vintage wines are made from a blend of grapes from different harvest years, so they do not have a vintage year or a bottling year that could be confused with a vintage.

However, you can refer to the year of bottling indicated in the product description on our site to get an idea of ​​the longevity of the wine.

Unfortunately, we do not offer any Kosher wines, thank you for your understanding.

Unfortunately, we do not offer this service, thank you for your understanding.

All you need to do is log in to your account on our website.

You will find on the site, a dedicated page at the top of the screen "loyalty program"

By clicking on the "discover the program" button, you will have access to your available points and rewards.

At checkout, you can redeem your points for a discount.

25 points spent = €1 discount on the order.

To earn loyalty points, you must first register for our loyalty program (50 points).

You can then follow us on Instagram (10 points) or leave us a “Like” on Facebook (10 points).

On your birthday, you get 100 points.

When you place an order, you get 1 point for every €1 spent (excluding VAT).